Department Shanghai-Public Safety
School/Division NYU Shanghai (SH1002)
Compensation Grade Pending
FT/PT Full-Time
Category Campus/Auxilary/Transportation, Facilities, Public Safety
 
Position Summary
 
NYU Shanghai is looking for a short-term contracted Customer Service Specialist for the following Fall semester (August 2021 to December 2021).
The Customer Service Specialist supports the daily operation of the NYU Shanghai Department of Public Safety, mainly in completing the routine tasks at Public Safety Command Center, including Count the daily operation data of command center, assist to maintain and optimize OA system, answering the 24/7 emergency hotline, managing Lost & Found and the NYUCard services, as well as handling administrative documents, etc.
 
客服專員支持上海紐約大學公共安全部的日常運行，主要是處理公共安全部指揮中心的日常工作，包括統計指揮中心日常運營的數據，輔助維護并優化OA系統，接聽公共安全部24小時應急熱線，管理失物招領和校園卡業務，處理相關行政文檔等。
 
Responsibilities:
●  Collect the daily operation data of the command center, assist to maintain and optimize OA system;
●  包括統計指揮中心日常運營的數據，輔助維護并優化OA系統；
●  Responsible for handling daily routine tasks, including replying emails in English/Chinese, answering to safety concerns from students, faculty and visitors about safety issues;
●  負責處理上海紐約大學指揮中心日常事務，包括回復英語郵件，用英語回答學生、教師、訪客提出的相關問題；
●  Answer the 24/7 emergency hotline and communicate as needed and as appropriate to relevant parties;
●  接聽24小時緊急服務熱線，根據需要酌情向相關部門和人員做溝通匯報;
●  Manage the Lost & Found and NYUCard Services;
●  負責失物招領和校園卡服務;
●  Provide timely and productive communications, both verbally and in writing, to the Security Operations Manager.
●  向保安經理及時口頭及書面匯報安全指揮中心的工作情況。
 
Qualifications
●  College degree or above, Computer major is preferred;
●  大專及以上學歷, 計算機專業為佳;
●  Skilled in office software applications (Excel, Word, PPT);
●  具備較強的辦公軟件運用能力 (Excel, Word, PPT);
●  Ability to communicate effectively both orally and in writing in Mandarin/English for the purpose of public interaction and report writing;
●  具備較好的英語聽說讀寫能力, 能夠使用中文和英語交流并完成書面報告;
●  Ability to maintain satisfactory attendance and punctuality standard;
●  嚴格要求自己，準時出勤;
●  Ability to provide quality customer service with a friendly and professional demeanor;
●  能夠以師生、教職工為中心提供專業、滿意的服務;
●  Neat and professional appearance;
●  整潔的儀容儀表;
●  No criminal convictions as specified under NYU Shanghai guidelines.
●  無犯罪記錄;
●  Authorized to work in Shanghai, PRC.
●  能夠在上海工作。
 
Additional Information
 
About NYU Shanghai
NYU Shanghai is China’s first Sino-US research university and the third degree-granting campus of the NYU Global Network. We were founded in 2012 by New York University and East China Normal University with the support of the city of Shanghai and the district of Pudong. NYU Shanghai seeks to cultivate globally-minded graduates through innovative teaching, world-class research, and a commitment to public service.
 
NYU Shanghai is an equal opportunity employer committed to equity, diversity and social inclusion. We are proud of its diverse and talented staff members, who work together to build and sustain this unique and pioneering institution of higher education in China.
 
For more information about NYU Shanghai, please visit https://shanghai.nyu.edu. You can also follow our official WeChat Account: NYUShanghaiRecruit for more updated news.
 
申請方式 / Application Instructions
請點擊以下原文鏈接并提交在線申請。
Please click the original job link below to submit your application online.
https://shanghai-nyu.icims.com/jobs/7984
 
歡迎訪問上海紐約大學官網查看更多熱招崗位，并關注上海紐約大學員工招聘微信公眾號（NYUShanghaiRecruit）了解更多行政崗位相關招聘信息。謝謝！
Please visit NYU Shanghai Website to view more open positions and follow our Staff Recruitment WeChat Account（NYUShanghaiRecruit）for more updates. Thank you!
 

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